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EGW Guitars | Policies and Legal
Endorian Guitarworks LLC dba EGW Guitars 
Policies, Terms, and Conditions

  • Terms 
    Endorian Guitarworks LLC may be referred to throughout this site and/or orders and purchase agreements as: Endorian Guitarworks LLC, EGW, EGW Guitars, EGW Guitars & Effects, Tortuga Effects, Tortuga EFX, Tortuga, Seller, we, and I.​

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  • Refund/cancellation policy - Endorian Guitarworks LLC wants you to be happy with your service, repair, and custom guitar. For this reason, services are guaranteed (with the exception of abuse outside of standard wear and tear) to the original purchaser. There are no returns or refunds on service labor or parts.

    • New guitar returns are at the discretion of EGW, are subject to inspection of the item, and only apply to retail stock.

    • No returns on custom order guitars. See full Terms and Conditions.

    • Digital products: Due to the digital nature of these products, all sales are final. We do not offer refunds or exchanges.​​
       

  • Service Fees and Payment Methods​

    • Parts and tax will be added to service charges below. Prices below are on a per instrument basis. Unless otherwise specified at time of service, guitars will be strung with S.I.T. strings for services requiring new strings.

    • You can pay two ways at EGW: 

      • Cash payments: I’ll provide your exact total in advance, as exact change is required. You get a 3.5% discount when paying in cash. This does not apply to online purchases - which are all collected as an electronic transaction.

      • Credit card, Apple Pay, or Android tap-to-pay (in-person or online).

    • No-shows and late cancellations incur a $50 fee. If you need to reschedule, just do it more than 24 hours in advance of your scheduled appointment.
       

  • Fulfillment/shipping policy - New guitar orders will be shipped upon clearing of final payment. You also have the option of picking up guitar purchases in person by appointment. See full Terms and Conditions
     

  • Privacy policy - Endorian Guitarworks LLC does not sell your info. We may occasionally contact you with marketing material, or to just reach out and see if you have any guitar needs.
     

  • Address
    EGW Guitars
    6303 Rich Road SE, Ste. G
    Olympia, WA 98501
    info@egwguitars.com
    360.515.9669

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